Volunteer Assessor

The initial Volunteer Assessor training includes one day in an assigned Citizens Advice Merton & Lambeth (CAML) office and one day group online training.

The group online training will be on Monday. Before considering your application, please make sure you are available on Monday for the first 8 weeks.

 

Aim of this role
Assessor volunteers support the drop-in sessions in our offices and outreach. They discuss with clients the issues they have come to us for help with. After this, and with full support from the supervisor, assessors discuss next steps and actions with the client to help resolve their issues.

 

As an Assessor, you will be a part of service delivery. You will:

  • complete an induction to Citizens Advice and training for your role

  • help with the drop-in sessions

  • complete full assessments with our clients, following CAML processes and procedures

  • record a summary of your interactions with clients in our Case Management System and consult with the supervisor on the day regarding the relevant next steps

  • ensure that equality, diversity and inclusion are promoted in our work

  • adhere to Citizens Advice Merton and Lambeth’s aims and principles

  • comply with all relevant GDPR rules and regulations.

 

Locations
We need Assessors in our main offices in Kennington, Morden and Mitcham and different outreach locations in Merton and Lambeth. All three offices are well-connected to public transport, and the office in Mitcham has a car park.

We will also reimburse out of pocket travel and lunch expenses.

 

What’s in it for you?

  • make a real difference to people’s lives

  • build on valuable skills such as communication, listening and problem solving, and increase your employability

  • work with a range of different people, independently and in a team

  • have a positive impact in your community

  • be part of a friendly and supportive charity team

  • develop transferable skills for employment, training or other volunteering opportunities

  • have the opportunity to progress with your training and develop adviser knowledge of some of our key enquiry areas.

What we are looking for

You don’t need specific qualifications or skills but you’ll need to:

  • have excellent communication skills, both written and verbal, are essential

  • be friendly and approachable

  • respect views, values and cultures that are different to your own

  • have good IT skills

  • be able to understand information and explain it to others

  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection

  • be willing to undertake training in your role.

 

Satisfactory references are required before joining the charity.

 

Commitment
This role requires you attend our offices or outreach locations in person.

Our offices are open to the public from 9.30am to 3pm, five days a week. During your training, you are required to contribute at least one day in one of our offices and one day for online training. After your training is completed, you will be required to attend one of our offices at least one full day per week. Ideally we ask for a commitment to volunteer with CAML for at least 12 months.

 

Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

 

If you are interested in becoming an assessor and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

How to apply
Please fill out both the Application Form and Diversity Monitoring Form, then send them over to volunteering@caml.org.uk by 13.03.26

We are registered with the Information Commissioner’s Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy at www.caml.org.uk for more information on how your personal data will be processed and stored.