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Citizens Advice Merton And Lambeth is one of the busiest CA services in London. Over the past year, we supported more than 25,000 clients, another year on year increase. These clients sought support for over 32,000 issues, a 9% increase on the year, (before Covid-19 had made a significant impact), reflecting the rising complexity of our clients’ advice needs.

Our team, made up of full-time, part-time and volunteer staff, makes everything possible, supporting over 25,000 people every year.








£1.00 from our Funders or Donors generates
£4.20 in savings to Government and Public Services



£25.56 in social benefits for the wider economy



£16.59 in direct financial value to people we advise
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2 days ago
Become an Energy Super Saver and help a loved one switch tariffs to be in with the chance of winning:
💚 an energy efficient washing machine
🍴 or 1 of 5 slow cookers sponsored by @EnergyUKcomms #BESW #EnergySuperSavers https://t.co/mGB3r9Pg4u
Become an Energy Super Saver and help a loved one switch tariffs to be in with the chance of winning:
💚 an energy efficient washing machine
🍴 or 1 of 5 slow cookers sponsored by @EnergyUKcomms #BESW #EnergySuperSavers https://t.co/mGB3r9Pg4u
3 days ago
🏫 If you need time off work because your child's school is closed, you might be able to get:
➡️ some or all of your pay from your employer
➡️ time off without using your annual leave
Our advice can help https://t.co/xbXrTv6jWE
🏫 If you need time off work because your child's school is closed, you might be able to get:
➡️ some or all of your pay from your employer
➡️ time off without using your annual leave
Our advice can help https://t.co/xbXrTv6jWE
4 days ago
If you’re struggling with debt, you’re not alone
1 in 3 households lost income because of coronavirus in 2020
Our advice can help you find a way forward https://t.co/COxKE43OhC
If you’re struggling with debt, you’re not alone
1 in 3 households lost income because of coronavirus in 2020
Our advice can help you find a way forward https://t.co/COxKE43OhC
5 days ago
You have a right to be safe at work — no matter whether you work full-time, part-time or are on a zero-hours contract
If you’re worried about working because of #Coronavirus, our advice can help https://t.co/3SE9Q4vzTV
You have a right to be safe at work — no matter whether you work full-time, part-time or are on a zero-hours contract
If you’re worried about working because of #Coronavirus, our advice can help https://t.co/3SE9Q4vzTV
1 week ago
⏳ Time is running out. The £20 a week uplift to #UniversalCredit has been a vital lifeline for many families during the pandemic — but it’s set to end in only 3 months
We and @CitizensAdvice are calling for the government to do the right thing by committing to #KeepTheLifeline https://t.co/QdM8s7PT5O
⏳ Time is running out. The £20 a week uplift to #UniversalCredit has been a vital lifeline for many families during the pandemic — but it’s set to end in only 3 months
We and @CitizensAdvice are calling for the government to do the right thing by committing to #KeepTheLifeline https://t.co/QdM8s7PT5O
2 weeks ago
The festive period can be difficult if you’re struggling with a gambling problem
Our advice can help if you’re worried about your gambling or someone else’s https://t.co/Fh34Rd3s3L
The festive period can be difficult if you’re struggling with a gambling problem
Our advice can help if you’re worried about your gambling or someone else’s https://t.co/Fh34Rd3s3L
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Holiday Period Support Available
Many support organisations – including Citizens Advice Merton and Lambeth – are closed over the holiday period. Citizens Advice Merton and Lambeth services are closed from 4pm, Wednesday 23 December and re-open 10am, Monday 4 January 2021. The following provides links to support we’re aware of in Merton and Lambeth: Merton Merton Covid Community Response Hub […]Read More »Celebrating Safely
‘Celebrating Safely’ sessions to be held next Monday. The sessions will provide information on the ‘Christmas Bubble’ guidance and practical tips on reducing the risk of COVID-19 during the holiday season. To join one of the free webinars on Monday 14 December 2020, 12 noon to 1pm and 6pm to 7pm just drop-in using the links […]Read More »National Consumer Week
This week (16 – 22 November) is National Consumer Week. National Consumer Week is a yearly campaign which aims to raise people’s awareness of specific consumer issues. More people are shopping online than ever before—a shift which has been heightened during the coronavirus pandemic. Along with the increase in online shopping, there’s been an increase […]Read More »Citizens Advice Merton and Lambeth AGM 2020
CA Merton and Lambeth is pleased to announce the details of the 2020 Annual General Meeting. Please see the below details and reply accordingly should you wish to attend the meeting. AGM NoticeCitizens Advice Merton and Lambeth2020 Annual General Meeting1pm, Friday 27 November 2020,Via ZoomIf you wish to attend, please RSVP Vivian Agyeman (vivian.agyeman@caml.org.uk)by Wednesday […]Read More »London Virtual Carer’s Festival
The London Virtual Carer’s Festival, run by LondonADASS, celebrates the role of carers in the Capital. Last year was a hit and so this year, the festival will be held virtually and will be quick, easy and FREE to join through Zoom. Find out more! The focus of the festival is to celebrate and congratulate […]Read More »Your input into our future will make the difference
Please contribute to the Citizens Advice Merton and Lambeth Strategy Survey Are we doing enough? What can we do better? Tell us. As we develop our plans for the next 5 years, we want to first listen to the unique views of our community. This includes those who use (or have used) our services, those […]Read More »Volunteer with Us
People mainly volunteer locally, in their own neighbourhoods, and the range of activities they get involved in are most commonly relating to organising events, administration, raising money and taking part in sponsored events, and getting others involved. We have an urgent requirement for a volunteer to support our Head of Advice Services and wider Advice […]Read More »April Support Achievements and a big Thank You
A huge thank you to our amazing staff and volunteers who are working and volunteering incredibly hard from home. We answered over 800 calls to Merton and Lambeth Advicelines We responded to just under 200 online queries and emails We supported 135 clients with telephone/online advice appointments In the words of one of our clients […]Read More »Welfare and Mental Health
We have now finished three research reports, all looking at the impact of mental health for our local clients in relation to welfare benefits. Our first report asked the question: Does having a mental health condition disproportionately affect a person’s eligibility for welfare benefits? The majority of CAML staff and volunteers who participated in the research […]Read More »