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Citizens Advice Merton And Lambeth is one of the busiest CA services in London. Over the past year, we supported more than 25,000 clients, another year on year increase. These clients sought support for over 32,000 issues, a 9% increase on the year, (before Covid-19 had made a significant impact), reflecting the rising complexity of our clients’ advice needs.

Our team, made up of full-time, part-time and volunteer staff, makes everything possible, supporting over 25,000 people every year.








£1.00 from our Funders or Donors generates
£4.20 in savings to Government and Public Services



£25.56 in social benefits for the wider economy



£16.59 in direct financial value to people we advise
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3 days ago
Citizens Advice Merton and Lambeth, @SouthwarkLawCen and @IRMOLondon – with the support of @lambeth_council , are working together to support #Lambeth residents in the final months of the #EU Settlement Scheme Programme.
Find out more: https://t.co/jzdDmYPvaX
Citizens Advice Merton and Lambeth, @SouthwarkLawCen and @IRMOLondon – with the support of @lambeth_council , are working together to support #Lambeth residents in the final months of the #EU Settlement Scheme Programme.
Find out more: https://t.co/jzdDmYPvaX
3 days ago
Your census information is protected by law.
In fact, it’s a crime for anyone to share your personal information. @Census2021
Find out more at https://t.co/SCJ5WzMiYd https://t.co/DVIoJHE2vu
Your census information is protected by law.
In fact, it’s a crime for anyone to share your personal information. @Census2021
Find out more at https://t.co/SCJ5WzMiYd https://t.co/DVIoJHE2vu
3 days ago
Your census information is protected by law.
In fact, it’s a crime for anyone to share your personal information. @Census2021
Find out more at https://t.co/SCJ5WA3UmN https://t.co/sjPTCODrSD
Your census information is protected by law.
In fact, it’s a crime for anyone to share your personal information. @Census2021
Find out more at https://t.co/SCJ5WA3UmN https://t.co/sjPTCODrSD
2 weeks ago
Need help with budgeting?
Use the @CitizensAdvice online budgeting tool to organise your bills ➡️ https://t.co/fgfnVae3Vk
Need help with budgeting?
Use the @CitizensAdvice online budgeting tool to organise your bills ➡️ https://t.co/fgfnVae3Vk
2 weeks ago
✈️ Many airlines have cancelled flights due to #Coronavirus
If your flight’s been cancelled and you’ve been sent a voucher, you have a legal right to a refund and can contact the airline to ask for your money back instead. Find out more ➡️ https://t.co/UhJscjawO3
✈️ Many airlines have cancelled flights due to #Coronavirus
If your flight’s been cancelled and you’ve been sent a voucher, you have a legal right to a refund and can contact the airline to ask for your money back instead. Find out more ➡️ https://t.co/UhJscjawO3
2 weeks ago
5.9 million people claiming #UniversalCredit currently face the prospect of a £20 a week cut to their income in April
With many families facing higher essential costs and a tough jobs market, the government must do the right thing and #KeepTheLifeline ⤵️ https://t.co/E1jttm591h
5.9 million people claiming #UniversalCredit currently face the prospect of a £20 a week cut to their income in April
With many families facing higher essential costs and a tough jobs market, the government must do the right thing and #KeepTheLifeline ⤵️ https://t.co/E1jttm591h
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Lambeth EU Settlement Support
Three organisations – Citizens Advice Merton and Lambeth, Southwark Law Centre and Indoamerican Migrant Refugee Organisation (IRMO) – with the support of Lambeth Council, are working together to support Lambeth residents in the final months of the EU Settlement Scheme Programme. If you’re a Lambeth resident looking for support in completing a settlement application, please […]Read More »Census 2021
The census is coming on Sunday 21 March 2021.By taking part, you can help to inform decisions on services that shape your community, such as healthcare, education and transport.It’s important that you fill in your census questionnaire online. It’s easy to take part, but if you need a little extra help there are a wide […]Read More »Citizens Advice Merton and Lambeth supports the enhanced coronavirus test programme for Pollards Hill
We’re providing dedicated advice and support for Pollards Hill area residents who need to self-isolate. If you’re a Pollards Hill resident, receive a positive test, and worried about financial implications of self isolation, please contact us. Our Advisers are supporting residents with a range of issues including applying for self-isolation payments of up to £500, […]Read More »Holiday Period Support Available
Many support organisations – including Citizens Advice Merton and Lambeth – are closed over the holiday period. Citizens Advice Merton and Lambeth services are closed from 4pm, Wednesday 23 December and re-open 10am, Monday 4 January 2021. The following provides links to support we’re aware of in Merton and Lambeth: Merton Merton Covid Community Response Hub […]Read More »Celebrating Safely
‘Celebrating Safely’ sessions to be held next Monday. The sessions will provide information on the ‘Christmas Bubble’ guidance and practical tips on reducing the risk of COVID-19 during the holiday season. To join one of the free webinars on Monday 14 December 2020, 12 noon to 1pm and 6pm to 7pm just drop-in using the links […]Read More »National Consumer Week
This week (16 – 22 November) is National Consumer Week. National Consumer Week is a yearly campaign which aims to raise people’s awareness of specific consumer issues. More people are shopping online than ever before—a shift which has been heightened during the coronavirus pandemic. Along with the increase in online shopping, there’s been an increase […]Read More »Citizens Advice Merton and Lambeth AGM 2020
CA Merton and Lambeth is pleased to announce the details of the 2020 Annual General Meeting. Please see the below details and reply accordingly should you wish to attend the meeting. AGM NoticeCitizens Advice Merton and Lambeth2020 Annual General Meeting1pm, Friday 27 November 2020,Via ZoomIf you wish to attend, please RSVP Vivian Agyeman (vivian.agyeman@caml.org.uk)by Wednesday […]Read More »London Virtual Carer’s Festival
The London Virtual Carer’s Festival, run by LondonADASS, celebrates the role of carers in the Capital. Last year was a hit and so this year, the festival will be held virtually and will be quick, easy and FREE to join through Zoom. Find out more! The focus of the festival is to celebrate and congratulate […]Read More »Your input into our future will make the difference
Please contribute to the Citizens Advice Merton and Lambeth Strategy Survey Are we doing enough? What can we do better? Tell us. As we develop our plans for the next 5 years, we want to first listen to the unique views of our community. This includes those who use (or have used) our services, those […]Read More »Volunteer with Us
People mainly volunteer locally, in their own neighbourhoods, and the range of activities they get involved in are most commonly relating to organising events, administration, raising money and taking part in sponsored events, and getting others involved. We have an urgent requirement for a volunteer to support our Head of Advice Services and wider Advice […]Read More »April Support Achievements and a big Thank You
A huge thank you to our amazing staff and volunteers who are working and volunteering incredibly hard from home. We answered over 800 calls to Merton and Lambeth Advicelines We responded to just under 200 online queries and emails We supported 135 clients with telephone/online advice appointments In the words of one of our clients […]Read More »Welfare and Mental Health
We have now finished three research reports, all looking at the impact of mental health for our local clients in relation to welfare benefits. Our first report asked the question: Does having a mental health condition disproportionately affect a person’s eligibility for welfare benefits? The majority of CAML staff and volunteers who participated in the research […]Read More »