Research and Campaigns Volunteer

We are not currently recruiting for this role.

Aim of this role
Research and Campaigns volunteers support our work to change the policies and practice that affect the lives of our clients.

 

As an R&C volunteer, you will be a part of the R&C team. You will:

  • complete an induction to Citizens Advice and training for your role

  • keep up-to-date with trends of the concerns affecting clients locally as well as areas identified by national Citizens Advice, and raise call for evidence

  • research and gather quality information on key issues affecting local residents

  • ensure all volunteers/staff are aware of the purpose of Research and Campaigns and how to write evidence forms

  • produce useful, appealing and easily accessible campaign materials and publications for information purposes

  • feed back to assessors and advisers on the results of their work and provide them with assistance in completing evidence forms

  • help national Citizens Advice to carry out research about how certain issues affect clients in your local area

  • gather case studies and client stories

  • ensure that equality, diversity and inclusion are promoted in our R&C work

  • adhere to Citizens Advice Merton and Lambeth’s (CAML) aims and principles

  • comply with all relevant GDPR rules and regulations

Locations

This role is based in our Mitcham office with some occasional traveling to our other offices in Morden and Kennington. All three offices are well-connected to public transport, and the office in Mitcham has a car park.

We will reimburse all reasonable out of pocket travel and lunch expenses.

 

What’s in it for you?

  • make a real difference to people’s lives

  • build on valuable skills such as communication, listening and problem solving, and increase your employability

  • work with a range of different people, independently and in a team

  • have a positive impact in your community

  • be part of a friendly and supportive charity team

  • develop transferable skills for employment, training or other volunteering opportunities

  • have an opportunity to progress with your training and develop knowledge and skills for other roles.

 

What we are looking for

  • excellent communication skills, both written and verbal, are essential

  • understanding of the importance of Research and Campaigns work in identifying key current social issues, and their potential impact on clients

  • the ability to build and maintain professional relationships and contribute constructively as part of the R&C team, as well as wider CAML team

  • the ability to give feedback clearly and sensitively

  • good report-writing skills with the ability to condense important information and explain to a range of audiences. Able to research, analyse and explain complex information

  • good organisational and time management skills with the ability to work towards set deadlines

  • ability to work on own initiative, within given guidelines

  • confidence in using a range of IT software to research and analyse data

 

Satisfactory references are required before joining the charity.

Commitment
We are looking for volunteers who are able come to our office for at least one day per week. 

 

Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

 

If you are interested in becoming a research and campaigns volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us. 

 

How to apply
We are not currently recruiting for this role.

 

We are registered with the Information Commissioner’s Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy at www.caml.org.uk for more information on how your personal data will be processed and stored.