Research and Campaigns Volunteer
Citizens Advice Merton and Lambeth is a local charity dedicated to providing information, support and advice to individuals and families who live, work or study in Merton or Lambeth. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
The Research and Campaigns volunteer will support CAML in its aims by researching and gathering information and evidence from our advisers on key issues adversely affecting residents in the boroughs of Merton and Lambeth, in order to make a positive difference to their lives through local and national campaigns.
Aim of this role
Raise awareness of Research and Campaigns
- Keep up-to-date with trends of the concerns affecting clients locally as well as areas identified by national Citizens Advice, and raise call for evidence
- Research and gather quality information on key issues affecting local residents
- Prepare and provide letters, reports and content about the work of the organisation and the impact of funded services
- Ensure all volunteers/staff are aware of the purpose of Research and Campaigns and how to write evidence forms
- Produce useful, appealing and easily accessible campaign materials and publications for informational purposes.
- Campaign at local and national level
- Feed back to assessors and advisers on the results of their work and provide them with assistance in completing evidence forms.
Apply Citizens Advice principles to advice services research
- Understand how evidence from the experience of clients is used to promote change in policy and practice
- Ensure that equality, diversity and inclusion are promoted in our R&C work
- Adhere to Citizens Advice Merton and Lambeth’s aims and principles
- Maintain all relevant GDPR rules and regulations
Locations
This role is based in our Mitcham office with some occasional traveling to our other offices in Morden and Kennington. All three offices are well-connected to public transport, and the office in Mitcham has a car park.
What we are looking for
- Excellent communication skills, both written and verbal, are essential
- Understanding of the importance of Research and Campaigns work in identifying key current social issues, and their potential impact on clients
- The ability to build and maintain professional relationships and contribute constructively as part of the R&C team, as well as wider CAML team
- The ability to give feedback clearly and sensitively
- Good report-writing skills with the ability to condense important information and explain to a range of audiences. Able to research, analyse and explain complex information
- You will have good organisational and time management skills with the ability to work towards set deadlines. Ability to work on own initiative, within given guidelines
- Confidence in using a range of IT software to research and analyse data
- Satisfactory references are required before joining the charity
And we’ll reimburse expenses too.
Commitment
We are looking for volunteers who are able come in our office for at least one day per week.
Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
If you are interested in becoming a research and campaigns volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.
How to apply
If this volunteering role is of interest, we would be delighted to hear from you. Please send the completed Application Form and Diversity Monitoring Form to volunteering@caml.org.uk by October 31st 2025. Shortlisted applicants will then be invited to meet with us and find out more about the role and the charity.
We are registered with the Information Commissioner’s Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy at www.caml.org.uk for more information on how your personal data will be processed and stored.