Client Liaison Volunteer

We are not currently recruiting for this role.

Aim of this role
Client Liaison and Admin volunteers are the first point of contact for our clients. They welcome all clients and other visitors to Citizens Advice Merton & Lambeth (CAML) offices and explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in.

 

As a Client Liaison and Admin volunteer, you will be part of CAML Information Team. You will:

  • complete an induction to Citizens Advice and training for your role

  • help with the day to day running of our offices

  • using our Case Management System and following CAML procedures search for, create and update clients’ files

  • print and scan documents

  • contact clients to book or reschedule appointments

  • together with the supervisor, provide assistive information links to clients and provide basic IT support to clients using waiting areas computers.

 

Locations
This role is based in our main offices and outreach locations.

All reasonable out-of-pocket expenses for travel and lunch will also be paid.

 

What’s in it for you?

  • make a real difference to people’s lives

  • build on valuable skills such as communication, listening and problem solving, and increase your employability

  • work with a range of different people, independently and in a team

  • have a positive impact in your community

  • develop transferable skills for employment, training or other volunteering opportunities

  • have an opportunity to progress with your training and develop knowledge of some of our key enquiry areas

What we are looking for

You don’t need specific qualifications or skills but you’ll need to:

  • possess excellent communication skills, both written and verbal. This is essential

  • be friendly and approachable

  • respect views, values and cultures that are different to your own

  • have good IT skills

  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection

  • be willing to undertake training in your role

 

Satisfactory references are required before joining the charity.

 

Commitment
Our offices are open to the public from 9.30am to 3pm, five days a week. Our volunteers are typically with us for one full day per week or more. Ideally we ask for one full day per week, for at least 9 months.

We will agree days and times with you, and these can be changed if needed. If for any reason you’re unable to attend on a given day we ask that you let your service manager know.

 

Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

 

If you are interested in becoming a volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us. 

 

How to apply
We are not currently recruiting for this role.

We are registered with the Information Commissioner’s Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy at www.caml.org.uk for more information on how your personal data will be processed and stored.