A Local Charity
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families who live, work or study primarily in the London boroughs of Merton and Lambeth.
A Growing Need
CAML is also one of the busiest Citizens Advice services in London. Over the past year, we supported more than 25,000 clients, another year on year increase. These clients sought support for over 32,000 issues, a 9% increase on the year, (before Covid-19 had made a significant impact), reflecting the rising complexity of our clients’ advice needs.
The need for our services and support continues to accelerate, bringing a diverse range of challenges for individuals and families. Our focus is on each individual client and their particular needs.
As members of the national Citizens Advice network, we can provide a wide range of advice and support services developed in response to community need. Our services are provided via telephone, online and face-to-face.
What We Do
Giving excellent advice is core to our aim to help people to know and understand their rights and responsibilities.
The AQS Advice Quality Standard is awarded by an independent group of experts focused on quality within the advice sector.
By receiving this award we have demonstrated that we reach the highest standards of organisation, information, knowledge and experience. It is with this confidence that we are able to support you across a wide range of needs.
Some people become empowered to solve problems by themselves. Others require more support and we are there to offer advice and, if necessary, specialist casework support.
We want to be as accessible as possible. Get in touch via phone, email, online or face-to-face.
Supporting Local Organisations
We can also support you with a number of local organisations including L&Q Housing, Clarion Housing, Lambeth Children’s Services and Wimbledon Guild. If you are associated with these organisations, by working in partnership with them, we are there to support you in more detail.
We use our knowledge and expertise to raise awareness and understanding of the challenges affecting individuals and our communities. It also gives us the knowledge to achieve policy changes. Find out more about our Campaigning for Change.
We also provide information and advice support through outreach services in Lambeth Civic Centre and other venues within local communities.
Our aim to is to empower people to empower themselves. But we are always here with further support and advice when needed.
Having an administrative, financial, legal, housing or related concern can affect our lives in so many ways. That’s when people often come to us to help them overcome the barriers they are facing.
Here For You
If you are unsure what to do next or don’t have the confidence to take action, we support our clients to find a way forward.Get Advice
How We Started
Mitcham Citizens Advice Bureau was one of the first two hundred Citizens Advice Bureaux that opened in September 1939 after war was declared. The bureau volunteers then helped with rationing problems, tracing missing persons, arranging evacuation and helping with war damage claims.
You can read our latest Report of the Trustees and Financial Statements for the year ended 31 March 2019
Let us know you if you’re not satisfied
We are committed to providing high quality services. As such we welcome all feedback. We recognise there may be occasions when we do not provide a quality service and we can make mistakes.