Get help applying for Universal Credit
Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.
Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.
Call us for free: 0800 144 8 444 or use our Webchat service
Monday to Friday 8am – 6pm
Visit us: Drop-in sessions at our Streatham Office ( 1 Barrhill Road, Streatham Hill, SW2 4RJ)
- Monday 10am – 1pm
- Thursday 10am – 1pm
Visit us: Drop-in sessions at our Mitcham Office (326 London Road, Mitcham, CR4 3ND)
- Tuesday 10am – 1pm
Visit us at your local Jobcentre Plus:
- Mitcham Jobcentre Plus on Monday 10am – 4pm
- Streatham Jobcentre Plus on Tuesday 10am -4pm
- Stockwell Jobcentre Plus on Friday 10am – 2pm
Pre-Booked Appointments: at our Morden Office (7 Crown Parade, Crown Lane, SM4 5DA)
- Thursday 1pm – 3pm
For online advice visit: citizensadvice.org.uk/helptoclaim
If you’re a local organisation working with people who need help applying for Universal Credit get in touch with Citizens Advice Merton and Lambeth for more information on how you can signpost or refer people to our service.