CAML

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Universal Credit

Get Help to Claim

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Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

If you are not sure what specifically you need, get in touch. We will probably be able to assist you by identifying whether you are eligible, seeing which benefits you might have that could be replaced by Universal Credit, and which forms you’ll need and how to fill them in.

 Help For Local Organisations

If you’re a local organisation working with people who need help applying for Universal Credit get in touch with Citizens Advice Merton and Lambeth for more information on how you can signpost or refer people to our service.

Citizens Advice Links

Benefits and Universal Credit Pages

Other Useful Links

Department of Works and Pensions (DWP)

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Face-to-Face Information and General Advice: Pre-booked appointments only

We have two offices within the Boroughs which can provide information, assessments (triage) and pre-booked advice appointments. Visit our offices in Mitcham or Morden.

Our face-to-face services include information support, form filling assistance, advice assessments, advice appointments and specialist legal advice appointments provided by pro-bono Honorary Legal Advisers (solicitors/caseworkers providing free one-off information and assessment support for residents seeking legal housing and family advice).

We also have public access computers and telephones for you to use to help get answers to your queries.

Contact Us ASAP

Telephone Support

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Call us for free: 0800 144 8 444 

Monday to Friday 8am – 6pm

Webchat

Our chat lets you talk to a trained adviser online about your Universal Credit application process. 

It is usually available

8am to 6pm,

Monday to Friday.

It is not available on public holidays. If no advisers are available we will remove the chat button from this page.

Online Help to Claim Advice

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We can help you quicker if you fill in the Advice Contact Form  

Client Authority Form

At Citizens Advice Merton and Lambeth we must ask for your authority to act on your behalf when taking action for you. If one of our team has asked you to do this, please complete this form and return to informationsupport@caml.org.uk. Click here to download the form.

Merton 0808 278 7831
Lambeth 0800 254 0298
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Citizens Advice Merton and Lambeth is a registered charity (1046018) and a company limited by guarantee (02914384).
Registered office: 7 Crown Parade, Crown Lane, Morden, SM4 5DA. Authorised and regulated by the Financial Conduct Authority (617664)
© 2015–2022