Get Help to Claim
Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.
Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.
If you are not sure what specifically you need, get in touch. We will probably be able to assist you by identifying whether you are eligible, seeing which benefits you might have that could be replaced by Universal Credit, and which forms you’ll need and how to fill them in.
Help For Local Organisations
If you’re a local organisation working with people who need help applying for Universal Credit get in touch with Citizens Advice Merton and Lambeth for more information on how you can signpost or refer people to our service.
Citizens Advice Links
Other Useful Links
Face-to-Face Information and General Advice: Pre-booked appointments only
We have two offices within the Boroughs which can provide information, assessments (triage) and pre-booked advice appointments. Visit our offices in Mitcham or Morden.
Our face-to-face services include information support, form filling assistance, advice assessments, advice appointments and specialist legal advice appointments provided by pro-bono Honorary Legal Advisers (solicitors/caseworkers providing free one-off information and assessment support for residents seeking legal housing and family advice).
We also have public access computers and telephones for you to use to help get answers to your queries.
Our chat lets you talk to a trained adviser online about your Universal Credit application process.
It is usually available
8am to 6pm,
Monday to Friday.
It is not available on public holidays. If no advisers are available we will remove the chat button from this page.
Online Help to Claim Advice
We can help you quicker if you fill in the Advice Contact Form
Client Authority Form
At Citizens Advice Merton and Lambeth we must ask for your authority to act on your behalf when taking action for you. If one of our team has asked you to do this, please complete this form and return to informationsupport@caml.org.uk. Click here to download the form.