CAML

Free, independent & confidential information and advice

  • ADVICE
    • Benefits
    • Housing
    • L&Q Pound Advice
    • Money & Debt
    • Universal Credit
    • Windrush Compensation
    • Self Help Guidance
    • LOCAL >
      • Merton – Clarion Housing
      • Merton – Disability Welfare Benefits
      • Merton – EU Settlement
      • The Wimbledon Guild
      • Lambeth – Children’s Centres
      • Lambeth – Council Tax
  • About Us
    • Our Principles and Aims
    • Campaigning for Change
    • Local Research
    • Staff Team
    • Our Trustees
    • Join Our Team
    • Our Partners and Funders
    • News
  • Volunteers
    • Volunteering With Us
    • Micro-Volunteering
    • Meet Our Volunteers
    • Volunteering FAQs
    • Finance Trustee Sought
  • Venue Hire
    • Mitcham Office Venue Hire
    • Morden Office Venue Hire
  • Donate
  • Contact Us
    • Advice Contact Form

Universal Credit

Get Help to Claim

This image has an empty alt attribute; its file name is Universal-Support-image-teal-e1553765439337.png

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

If you are not sure what specifically you need, get in touch. We will probably be able to assist you by identifying whether you are eligible, seeing which benefits you might have that could be replaced by Universal Credit, and which forms you’ll need and how to fill them in.

 Help For Local Organisations

If you’re a local organisation working with people who need help applying for Universal Credit get in touch with Citizens Advice Merton and Lambeth for more information on how you can signpost or refer people to our service.

Citizens Advice Links

Benefits and Universal Credit Pages

Other Useful Links

Department of Works and Pensions (DWP)

This image has an empty alt attribute; its file name is young_family_responsibleaqua-thumb.gif

Face-to-Face Information and General Advice: Currently Not Open

We have three offices within the Boroughs which can provide information, assessments (triage) and pre-booked advice appointments. Visit our offices in Mitcham, Morden or Streatham.

Our face-to-face services include information support, form filling assistance, advice assessments, advice appointments and specialist legal advice appointments provided by pro-bono Honorary Legal Advisers (solicitors/caseworkers providing free one-off information and assessment support for residents seeking legal housing and family advice).

We also have public access computers and telephones for you to use to help get answers to your queries.

Contact Us ASAP

Telephone Support

This image has an empty alt attribute; its file name is phone_on_hook_inventiveteal-thumb.gif

Call us for free: 0800 144 8 444 

Monday to Friday 8am – 6pm

Webchat

Chat lets you talk to a trained adviser online about your Universal Credit application process. 

Chat is usually available

8am to 6pm,

Monday to Friday.

It’s not available on public holidays. If no advisers are available we’ll remove the chat button from this page.

Online Help to Claim Advice

This image has an empty alt attribute; its file name is laptop_responsiblepurple-thumb.gif

  Advice Contact Form  

Merton 0808 278 7831
Lambeth 0344 488 9625
Privacy Notice | Cookie Policy
Back to TOP

Citizens Advice Merton and Lambeth is a registered charity (1046018) and a company limited by guarantee (02914384).
Registered office: 7 Crown Parade, Crown Lane, Morden, SM4 5DA. Authorised and regulated by the Financial Conduct Authority (617664)
© 2015–2021

This site uses anonymous cookies More info