Debt support in Merton & Lambeth
It’s not surprising that more people are getting into debt than ever before. Along with many other causes, debt can be a consequence of work problems, relationship breakdowns, sickness and benefit delays. If you are falling behind on your bills, get in touch with CAML today, and remember: it’s better to get help as soon as possible.
When you contact us, please try to have all of your bills to hand, if possible – this will make it easier for us to identify the most appropriate options and next steps available to you. Our Merton & Lambeth debt advice will also ensure that you and your family are receiving all of the benefits and other income you are entitled to, to help ease any financial pressure.
There is also a lot of help available online covering a wide range of issues, including rent arrears, mortgage problems, explaining pensions, and gambling problems.
Citizens Advice Links
How Adviceline works – an example:
A client calls Adviceline with two issues. They need help with completing a disability benefits application and they have an unrelated query about a relative’s will. Our Adviceline Officer completes a telephone assessment exploring both issues. The officer books an appointment with our Merton Disability Benefits adviser. We also explain how probate works referencing information on Citizens Advice website.
The client is also signposted to the local law centre if they require legal support. Following the call, the officer sends an email to the client with details of their appointment, links to the information provided and details of how to contact the law centre.
Other Useful Links
StepChange – A free online Debt Remedy tool
National Debtline – Free Telephone Debt Advice and a lot of good Fact Sheets online.
Stop Loan Sharks – report a loan shark in confidence, or even anonymously.
Tax Aid – Help with tax problems if you are on a lower income.
Face-to-Face Information and Advice
We have three offices within the Boroughs which can provide information, assessments (triage) and pre-booked advice appointments. Visit our offices in Mitcham, Morden or Kennington
Our face-to-face services include information support, form filling assistance, advice assessments, advice appointments.
We also have public access computers and telephones for you to use to help get answers to your queries.
Get Support
Call our Advicelines
Monday – Friday 10am to 4pm
Merton 0808 278 7831
Lambeth 0800 254 0298
We are working in partnership with four other local Citizens Advice within the West and South West London Adviceline in order to answer more of your calls.
Online
Use our website and fill in our
Whichever option you choose, please be patient – we will get to you as quickly as we can. And if the enquiry needs an appointment with one of our assessors or advisers, we will schedule a suitable day and time for you.
Client Authority Form
At Citizens Advice Merton and Lambeth we must ask for your authority to act on your behalf when taking action for you. If one of our team has asked you to do this, please complete this form and return to informationsupport@caml.org.uk. Click here to download the form.