We All Have Some Debt
It’s not surprising that more people are getting into debt than ever before. Along with many other causes, debt can be a consequence of work problems, relationship breakdowns, sickness and benefit delays. We can help if you are falling behind on your bills and remember it’s better to get help as soon as possible.
When you contact us, please try to have all your bills to hand, if possible – this will make it easier for us to identify the most appropriate options and next steps available for you. In giving debt advice we will also ensure you and your family are receiving all the benefits and other income you are entitled to, to help ease any financial pressure.
Citizens Advice Links
How Adviceline works – an example:
A client calls Adviceline with two issues. They need help with completing a disability benefits application and they have an unrelated query about a relative’s will. Our Adviceline Officer completes a telephone assessment exploring both issues. The officer books an appointment with our Merton Disability Benefits adviser. We also explain how probate works referencing information on Citizens Advice website.
The client is also signposted to the local law centre if they require legal support. Following the call, the officer sends an email to the client with details of their appointment, links to the information provided and details of how to contact the law centre.
Other Useful Links
StepChange – A free online Debt Remedy tool
National Debtline – Free Telephone Debt Advice and a lot of good Fact Sheets online.
Stop Loan Sharks – report a loan shark in confidence, or even anonymously.
Face-to-Face Information and Advice
Our face-to-face services include information support, form filling assistance, advice assessments, advice appointments and specialist legal advice appointments provided by pro-bono Honorary Legal Advisers (solicitors/caseworkers providing free one-off information and assessment support for residents seeking legal housing and family advice).
We also have public access computers and telephones for you to use to help get answers to your queries.
Call our Advicelines
Monday – Friday 10.00 am to 4.pm
Merton 0344 243 8430
Lambeth 0344 488 9625
We are working in partnership with four other local Citizens Advice within the West and South West London Adviceline in order to answer more of your calls.
Email and Online
A good way to get in touch if it’s not urgent, is to email us. We aim to get back to you as soon as possible.
Another option is to use our website and fill in our
Whichever option you choose, please be patient – we will get to you as quickly as we can. And if the enquiry needs an appointment with one of our assessors or advisers, we will schedule a suitable day and time for you.