Talk to Us Before It’s Too Late
It is important to solve any type of housing problem as soon as possible. Knowing your rights and responsibilities is key to avoiding crises. We can help you with a wide range of housing issues you may be facing such as potential possession action, help if you are currently homeless and also with disrepair.
When contacting, please try to have your tenancy agreement to hand (if possible) together with any other correspondence you have received from your landlord.
There is also a lot of help available online. Remember. early intervention is the best strategy, so contact us as soon as you think you may need advice.
Citizens Advice Links
Renting from the council or a housing association
How Adviceline works – an example:
A client calls Adviceline with two issues. They need help with completing a disability benefits application and they have an unrelated query about a relative’s will. Our Adviceline Officer completes a telephone assessment exploring both issues. The officer books an appointment with our Merton Disability Benefits adviser. We also explain how probate works referencing information on Citizens Advice website.
Other Useful Links
Shelter – Housing and Homelessness
Crisis – Charity for single & homeless
Robes – Nov – April winters shelter nights. Phone: 0207 407 5623
Spear London – Homelessness, rough sleeping & outreach. Phone: 0208 404 1481
Open Monday to Friday, 9am to 5pm
No Second Night Out – help for first time rough sleepers in London
Face-to-Face Information and Advice: Currently Not Open
We have three offices within the Boroughs which can provide information, assessments (triage) and pre-booked advice appointments. Visit our offices in Mitcham, Morden or Streatham
Our face-to-face services include information support, form filling assistance, advice assessments, advice appointments and specialist legal advice appointments provided by pro-bono Honorary Legal Advisers (solicitors/caseworkers providing free one-off information and assessment support for residents seeking legal housing and family advice).
We also have public access computers and telephones for you to use to help get answers to your queries.
Get Support
Call our Advicelines
Monday – Friday 10.00 am to 4.pm
Merton 0344 243 8430
Lambeth 0344 488 9625
We are working in partnership with four other Local Citizens Advice within the West and South West London Adviceline in order to answer more of your calls.
Email and Online
A good way to get in touch if it’s not urgent, is to email us. We aim to get back to you as soon as possible.
Another option is to use our website and fill in our
Whichever option you choose, please be patient – we will get to you as quickly as we can. And if the enquiry needs an appointment with one of our assessors or advisers, we will schedule a suitable day and time for you.