Get benefit application support in Merton & Lambeth
Every year, more than 20,000 residents of Merton and Lambeth contact CAML looking for support with their applications. That is why our aim is to provide information and advice that can help remove the barriers and overcome the obstacles, helping to make life just that little bit easier. The benefits & tax credits systems can be daunting, and sometimes seem overwhelming.
At Citizens Advice, we can help you understand what benefits you may be entitled to. We’re here to help whoever you are. We provide information and advice for families, unemployed, sick, disabled, older or veterans . Whatever issue you have, whatever stage you are at, CAML is here to support you, from benefit application support, to filling in forms to helping you prepare for an appeal to the tribunal service.
Citizens Advice Links
How Adviceline works – an example:
A client calls Adviceline with two issues. They need help with completing a disability benefits application and they have an unrelated query about a relative’s will. Our Adviceline Officer completes a telephone assessment exploring both issues. The officer books an appointment with our Merton Disability Benefits adviser. We also explain how probate works referencing information on Citizens Advice website.
Other Useful Links
Face-to-Face Information and Advice: Currently Not Open
Our face-to-face services include:
Form filling assistance
We can also arrange specialist legal advice appointments provided by pro-bono Honorary Legal Advisers, who are solicitors/caseworkers providing free one-off information and assessment support for residents seeking legal housing and family advice.
We also have public access computers and telephones for you to use to help get answers to your queries.
Call our Advicelines
Monday – Friday 10.00 am to 4.pm
Merton 0808 278 7831 (freephone)
Lambeth 0344 488 9625
We are working in partnership with four other local Citizens Advice within West and South West London, in order to answer more of your calls.
Email and Online
A good way to get in touch if it’s not urgent, is to email us. We aim to get back to you as soon as possible.
Another option is to use our website and fill in our
Whichever option you choose, please be patient – we will get to you as quickly as we can. And if the enquiry needs an appointment with one of our assessors or advisers, we will schedule a suitable day and time for you.
At Citizens Advice Merton and Lambeth we must ask for your authority to act on your behalf when taking action for you. If one of our team has asked you to do this, please complete this form and return to firstname.lastname@example.org. Click here to download the form.