We provide a range of advice and support services in Merton available via telephone, online and face-to-face.
The requests for our support and expertise cover a wide range of issues including:
- Benefits and tax credits
- Housing
- Debt and budgeting
- Employment
- Universal Support
- Relationships and families
- Consumer goods and services
We also work in partnership including:
- Clarion Housing (Debt/benefit advice including casework via Clarion or to us directly)
- L&Q Housing Association (tel: 020 3475 2221, Text: Pound to 60777, Email: pound@we-are-digital.co.uk, www.poundadvice.org.uk)
- Wandle Housing (Tenancy Sustainment Support for Wandle residents across London. Client referrals direct to Wandle team – mymoney@caml.org.uk or through Wandle website portal
- https://www.wandle.com/mymoney)
- Wimbledon Guild – Appointments can be made here (as link in current webpage) or through Wimbledon Guild.
- Merton Disability Welfare Service – Specialist welfare benefits advice for disabled people living in Merton. Client referrals direct to us through Adviceline, email or through our offices.
We aim to support you as appropriate to your needs. You may be looking for information to solve your query. For example you may be wanting to report repairs to your landlord or complain about an item you purchased. We have sample letters for you to use. If your situation is more complicated, we’ll complete an assessment (by phone, email, webchat or face-to-face) with suggested actions to resolve. For more complex situations/needs we’ll book an appointment with one of our trained advisers. For those requiring legal assessment in areas such as housing, employment and family matters, we can offer a one-off, 30 minute assessment with a pro-bono legal adviser.
Phone or email us
Call 0344 243 8430 between 10.00am-4.00pm Monday to Friday. This is charged at your normal rate for calling an 01 or 02 numbers and will be included within any inclusive minutes in a mobile contract. If it’s more convenient, you can call us from the phones at any of our locations, see below.
To send us an email, please complete this form. If this is sent outside 10.00am-4.00pm Monday to Friday, we will look at it the next working day.
Visit our Mitcham office
Address: Kellaway House, 326 London Road, Mitcham, London, CR4 3ND
Our Telephone and Email service is available:
- 10am to 4pm. Monday to Friday
Drop-in sessions are available:
- Advice Assessment: 10am to 2pm Monday to Thursday
- For Information: 10am to 4pm Monday to Thursday
Visit our Morden office
Address: 7 Crown Parade, Morden, London, SM4 5DA
Our Telephone and Email service is available:
- 10am to 4pm. Monday to Friday
Drop-in sessions are available:
- For Information: 10am to 4pm Monday, Wednesday and Thursday
Helping us to help you
We’re here to help and we can best do that the more information you give us about your circumstances:
- let us know if there is an important date coming up for your problem;
- bring as much paperwork with you as possible to an appointment;
If you can’t make an appointment, let us know so we can offer it to someone else. appointments@caml.org.uk
And please remember…we don’t make the law, we just advise on it so we can’t guarantee giving you an answer that you’ll like. Good advice isn’t always good news.
