We provide a range of advice and support services in Merton available via telephone and online. The requests for our support and expertise cover a wide range of issues including:
Benefits and tax credits
Housing
Debt and budgeting
Employment
Universal Support
Relationships and families
Consumer goods and services
We aim to support you as appropriate to your needs. You may be looking for information to solve your query. For example you may be wanting to report repairs to your landlord or complain about an item you purchased. We have sample letters for you to use. If your situation is more complicated, we’ll complete an assessment (by phone, email or webchat) with suggested actions to resolve. For more complex situations/needs we’ll book an appointment with one of our trained advisers. For those requiring legal assessment in areas such as housing, employment and family matters, we can offer a one-off, 30 minute assessment with a pro-bono legal adviser.
Our services are free, independent and confidential.
Phone, online or email
Online use our secure online Advice Contact Form for same or next day response (Monday – Friday)
Call our Merton Adviceline team on 0344 243 8430 , open 10.00am-4.00pm, Monday to Friday
Email us at appointments@caml.org.uk, Please remember to provide your telephone & postcode
We can offer an assessment of your problem and make suggestions for your best next steps.
Calls are charged at your normal rate for calling an 01 or 02 numbers and will be included within any inclusive minutes in a mobile contract. If it’s more convenient, you can call us from the phones at any of our locations, see below.
If the form is sent outside 10.00am-4.00pm Monday to Friday, we will look at it the next working day.
In addition, our specialist services are:
Clarion Housing
If you’re a Clarion Housing resident seeking debt/benefit advice:
- Telephone: 020 8687 9294
- Email: clarion@caml.org.uk
Disability Welfare Benefits Service
Specialist welfare benefits advice for disabled people living in Merton. Client referrals direct to us through
- Adviceline: 0344 243 8430
- Email: mertondisability@caml.org.uk
EU Settlement Scheme Service
For free, high quality EU Settlement Scheme advice and Support, including assistance with applications, appeals and complex cases.
Email: eusettlement@caml.org.uk
Help to Claim Universal Support
Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.
See our Universal Credit Help to Claim page
L&Q Pound Advice Service
If you are an L&Q Housing resident seeking debt and financial capability support.
- Telephone: 020 3475 2221
- Mobile: Text Pound to 60777
- Email: pound@we-are-digital.co.uk
Wimbledon Guild Partnership
Appointments can be made through the Wimbledon Guild
Telephone: 020 8946 0735
Helping us to help you
We’re here to help and we can best do that the more information you give us about your circumstances. Let us know if there is an important date coming up for your problem
And please remember…we don’t make the law, we just advise on it so we can’t guarantee giving you an answer that you’ll like. Good advice isn’t always good news.
Following the government’s announcement, CA Merton and Lambeth offices are closed to the public and all face-to-face services have transferred to telephone and online support.