CAML

Information & advice on your problems

Get advice – Merton

We provide a range of advice and support services in Merton available via telephone and online.

The requests for our support and expertise cover a wide range of issues including:

  • Benefits and tax credits
  • Housing
  • Debt and budgeting
  • Employment
  • Universal Support
  • Relationships and families
  • Consumer goods and services

We also work in partnership including:

Clarion Housing

If you’re a Clarion Housing resident seeking debt/benefit advice:

Disability Welfare Benefits Service

Specialist welfare benefits advice for disabled people living in Merton.  Client referrals direct to us through

EU Settlement  Scheme Service

For free, high quality EU Settlement Scheme advice and Support, including assistance with applications, appeals and complex cases.

Help to Claim Universal Support

For help with your initial Universal credit claim see our Universal Credit Help to Claim page

 L&Q Housing Pound Advice Service

If you are an L&Q Housing resident seeking debt and financial capability support.

Wimbledon Guild Partnership

Appointments can be made through the Wimbledon Guild

  • Telephone: 020 8946 0735

We aim to support you as appropriate to your needs.  You may be looking for information to solve your query.  For example you may be wanting to report repairs to your landlord or complain about an item you purchased. We have sample letters for you to use.  If your situation is more complicated, we’ll complete an assessment (by phone, email or webchat) with suggested actions to resolve.  For more complex situations/needs we’ll book an appointment with one of our trained advisers.  For those requiring legal assessment in areas such as housing, employment and family matters, we can offer a one-off, 30 minute assessment with a pro-bono legal adviser.

Phone or email us

If you have a query,  you can either use our secure form, call our Adviceline team on 0344 243 8430, or email us on appointments@caml.org.uk

Call 0344 243 8430 between 10.00am-4.00pm Monday to Friday. This is charged at your normal rate for calling an 01 or 02 numbers and will be included within any inclusive minutes in a mobile contract.  If it’s more convenient, you can call us from the phones at any of our locations, see below.

If the form is sent outside 10.00am-4.00pm Monday to Friday, we will look at it the next working day.

Mitcham office

Address: Kellaway House, 326 London Road, Mitcham, London, CR4 3ND

Our Telephone and Email service is available:

  • 10am to 4pm. Monday to Friday

Morden office

Address: 7 Crown Parade, Morden, London, SM4  5DA

Our Telephone and Email service is available:

  • 10am to 4pm. Monday to Friday

Helping us to help you

We’re here to help and we can best do that the more information you give us about your circumstances:

  • let us know if there is an important date coming up for your problem

And please remember…we don’t make the law, we just advise on it so we can’t guarantee giving you an answer that you’ll like. Good advice isn’t always good news.

Privacy Notice