We are the leading advice charity supporting individuals and families who live, work or study in Lambeth.
We provide a range of advice and support services in Lambeth available via telephone and online. The requests for our support and expertise cover a wide range of issues including:
Benefits and tax credits
Debt and budgeting
Relationships and families
Consumer goods and services
We aim to support you as appropriate to your needs. You may be looking for information to solve your query. For example you may be wanting to report repairs to your landlord or complain about an item you purchased. We have sample letters for you to use. If your situation is more complicated, we’ll complete an assessment (by phone, email or webchat) with suggested actions to resolve. For more complex situations/needs we’ll book an appointment with one of our trained advisers. For those requiring legal assessment in areas such as housing, employment and family matters, we can offer a one-off, 30 minute assessment with a pro-bono legal adviser.
Our services are free, independent and confidential.
Online, Phone or Email
Online use our secure online Advice Contact Form, for same or next day response (Monday – Friday)
Call our Lambeth Adviceline team on 0344 488 9625, open 10.00am-4.00pm, Monday to Friday
Email us at email@example.com. Please remember to provide your telephone & postcode
We can offer an assessment of your problem and make suggestions for your best next steps.
Calls are charged at your normal rate for calling an 01 or 02 numbers and will be included within any inclusive minutes in a mobile contract. If it’s more convenient, you can call us from the phones at any of our locations, see below.
If the form is sent outside 10.00am-4.00pm Monday to Friday, we will look at it the next working day.
Help to Claim Universal Support
- Phone: 0800 144 8 444 Monday to Friday, 8am – 6pm
- Webchat: https://www.citizensadvice.org.uk/helptoclaim/#h-talk-to-us-online
- Also see our Universal Credit/Help to Claim
L&Q Pound Advice Service
If you’re an L&Q Housing resident seeking debt and financial capability support.
We offer face to face appointments in Lambeth Children Centres for parents and carers of children under five. For more information speak to your nearest Children Centre.
A list of Children’s Centres can be found at:
Council Tax Summons
If you have received a council tax summons or are concerned about council tax arrears please
Let us know if there is an important date coming up for your problem
We’re here to help and we can best do that the sooner you let us know and the more information you give us about your circumstances.
And please remember…we don’t make the law, we just advise on it so we can’t guarantee giving you an answer that you’ll like. Good advice isn’t always good news.
Following the government’s announcement, CA Merton and Lambeth offices are closed to the public and all face-to-face services have transferred to telephone and online support.