We All Face Problems
Every year, more than 20,000 Merton and Lambeth residents contact us seeking our support. That is why our aim is to provide information and advice that can help remove the barriers and overcome the obstacles – and can make life just that little bit easier. The benefits & tax credits systems can be daunting, and sometimes seem overwhelming.
We can help you understand what benefits you may be entitled to. Whether you are a family, unemployed, sick, disabled, older or veterans we’re here to help. Whatever the issue or stage you are at, we are here to support you from form filling to help with preparing for an appeal to the tribunal service.
If you want help claiming Universal Credit or want to know if you are entitled to it – check out our Help to Claim page
Citizens Advice Links
Sick or disabled people and carers
Support for mortgage interest (SMI)
How Adviceline works – an example:
A client calls Adviceline with two issues. They need help with completing a disability benefits application and they have an unrelated query about a relative’s will. Our Adviceline Officer completes a telephone assessment exploring both issues. The officer books an appointment with our Merton Disability Benefits adviser. We also explain how probate works referencing information on Citizens Advice website.
Other Useful Links
Government Benefits & Tax Credits Information
Benefit Calculators
Turn2Us – a benefits calculator
Entitledto – a benefits calculator
Face-to-Face Information and Advice: Currently Not Open
We have three offices within the boroughs which can provide information, assessments (triage) and pre-booked advice appointments. Visit our offices in Mitcham Morden or Streatham
Our face-to-face services include:
Information support
Form filling assistance
Advice assessments
Advice appointments
We can also arrange specialist legal advice appointments provided by pro-bono Honorary Legal Advisers, who are solicitors/caseworkers providing free one-off information and assessment support for residents seeking legal housing and family advice.
We also have public access computers and telephones for you to use to help get answers to your queries.
Get Support
Call our Advicelines
Monday – Friday 10.00 am to 4.pm
Merton 0344 243 8430
Lambeth 0344 488 9625
We are working in partnership with four other local Citizens Advice within West and South West London , in order to answer more of your calls.
Email and Online
good way to get in touch if it’s not urgent, is to email us. We aim to get back to you as soon as possible.
Another option is to use our website and fill in our
Whichever option you choose, please be patient – we will get to you as quickly as we can. And if the enquiry needs an appointment with one of our assessors or advisers, we will schedule a suitable day and time for you.