CAML

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Benefits

Get benefit application support in Merton & Lambeth

Every year, more than 20,000 residents of Merton and Lambeth contact CAML looking for support with their applications. That is why our aim is to provide information and advice that can help remove the barriers and overcome the obstacles, helping to make life just that little bit easier. The benefits & tax credits systems can be daunting, and sometimes seem overwhelming. 

At Citizens Advice, we can help you understand what benefits you may be entitled to. Whether you are a family, unemployed, sick, disabled, older or veterans we’re here to help. Whatever issue you have, whatever stage you are at, CAML is here to support you, from filling in forms to helping you prepare for an appeal to the tribunal service.

If you want help claiming Universal Credit or want to know if you are entitled to it, check out our Help to Claim page

Citizens Advice Links

Benefits – introduction

Help on a low income

Sick or disabled people and carers

Child Benefit

Support for mortgage interest (SMI)

How Adviceline works – an example:

A client calls Adviceline with two issues. They need help with completing a disability benefits application and they have an unrelated query about a relative’s will. Our Adviceline Officer completes a telephone assessment exploring both issues. The officer books an appointment with our Merton Disability Benefits adviser. We also explain how probate works referencing information on Citizens Advice website.

Other Useful Links

Government Benefits & Tax Credits Information 

Benefit Calculators

Turn2Us – a benefits calculator

Entitledto – a benefits calculator

Face-to-Face Information and Advice: Currently Not Open

We have three offices within the boroughs which can provide information, assessments (triage) and pre-booked advice appointments. Visit our offices in Mitcham Morden or Streatham

Our face-to-face services include:

Information support

Form filling assistance

Advice assessments

Advice appointments

We can also arrange specialist legal advice appointments provided by pro-bono Honorary Legal Advisers, who are solicitors/caseworkers providing free one-off information and assessment support for residents seeking legal housing and family advice.

We also have public access computers and telephones for you to use to help get answers to your queries.

Get Support

Call our Advicelines

Monday – Friday 10.00 am to 4.pm

Merton 0808 278 7831 (freephone)

Lambeth 0344 488 9625

We are working in partnership with four other local Citizens Advice within West and South West London, in order to answer more of your calls.

Email and Online

good way to get in touch if it’s not urgent, is to email us. We aim to get back to you as soon as possible.

appointments@caml.org.uk

Another option is to use our website and fill in our

Online Advice Enquiry form

Whichever option you choose, please be patient – we will get to you as quickly as we can. And if the enquiry needs an appointment with one of our assessors or advisers, we will schedule a suitable day and time for you. 

Merton 0808 278 7831
Lambeth 0344 488 9625
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Citizens Advice Merton and Lambeth is a registered charity (1046018) and a company limited by guarantee (02914384).
Registered office: 7 Crown Parade, Crown Lane, Morden, SM4 5DA. Authorised and regulated by the Financial Conduct Authority (617664)
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