Advice Contact Form

We can only help you if you live, work or study in the London Boroughs of Merton or Lambeth. If you live outside of these boroughs please click here to find your local Citizens Advice.

We aim to respond to all queries within 3 working days. If your enquiry needs a quick response please call our Adviceline number.

Please note that we can only accept self-referrals. We can only respond if you are the client. If you are a third-party writing on behalf of a client, we will not be able to respond. If you would like to ask for help for a third-party, please call us with the other person present.

Merton – 0808 278 7831
Lambeth – 0800 254 0298

These are freephone numbers and are open from 10am to 4pm, Monday to Friday.

Your Name

Borough (required)

Your Post Code (required)

Your Email (required)

Tick here to confirm that we can contact you by email in relation to this enquiry. Where possible you should an email address that only you can access. Avoid using a work or shared email address.

Please check the box that best describes what your problem is about:

BenefitsMoney or DebtHousingWorkOther

Please tell us about the problem, what you have done so far and what you would like to happen. Please provide as much detail as possible and include any deadlines you are facing.

The problem is...

So far I have...

I would like to...

Tick here to confirm that you have read and understood our Privacy Policy. You can find our privacy policy here.

Tick here to confirm that you consent to us storing any information you provide about your health, ethnicity, religion, trade union membership, and/or sexual orientation. If you raise issues that require this consent, but do not provide this consent, then we must delete this element of your enquiry and we will provide you with advice as if that information is not present.

When we record and use your personal information we only access it when we have a good reason, only share what is necessary and relevant, and we don’t sell it to commercial organisations. We need to record information about you to help with your enquiry. We have a legitimate interest to do this.