Click on the question to reveal the answerHow much time do I need to spend volunteering each week?
The minimum amount of time we are looking for is explained in the role descriptions for each of our opportunities. Most of our roles support our core services, which are open to the public from 10am to 4pm, five days a week. For these roles we are looking for volunteers who are able to be with us for at least one day per week, 3-5 hours per day. Our volunteers are typically with us for one day per week or more.
For other roles, the amount of time we are looking for varies, but is usually flexible to suit your other commitments.
We agree days and times with you, and these can be changed if needed. If for any reason you’re unable to attend we ask you let your team know.
We can be flexible, and can accommodate most schedules – so let us know what you can do and we will take it from there!
If you don’t have this much time, find out about micro-volunteering opportunities click here
Yes, absolutely. Many of our volunteers have to look after children or have other caring commitments, and this can easily be fitted in in most cases.
No. Most of our volunteering roles require 3-5 hours on at least one day during the week. Our services are busiest in the morning and early in the week, and so in some roles a 9.45am start time is preferred, but not essential.
If you are free only in the afternoon, volunteering with our Adviceline team might be the best for you, as the phone lines are busy for the whole day.
If you take a break of more than 5-6 months, we may ask you to re-do some of the training.
Our Adviceline service is based on the first floor of our office in Mitcham.
All jobs at CAML or at Citizens Advice are openly recruited. We encourage applications from our volunteers, but no special preference is given to volunteers in our recruitment process.
You can volunteer with us and still receive Job-Seekers allowance, provided that you are still looking for paid work, are available for work for 40 hours each week (or less by agreement with the Job Centre if you have caring responsibilities, inform the Job Centre that you are volunteering, can take up work within a week and can attend an interview on 48 hours notice.
You should notify the relevant agency before starting with us if you receive Income Support, Incapacity Benefit, Employment Support Allowance, Severe Disablement Allowance, Industrial Injuries Disablement Benefit or Carers Allowance.
We can help you by providing a standard letter to the DWP stating that you only receive actual out-of-pocket expenses, no pay, can be contacted whilst volunteering with us if a job opportunity becomes available, can be available to attend an interview or that your volunteering is flexible and is not the same as paid work.
Some benefits that are not affected by volunteering and where the relevant agencies do not need to be informed at all. These include: State Retirement Pension, Pension Credit, Council Tax support, Housing Benefit, Statutory Maternity pay, Maternity Allowance, War Widow’s Pension and Widow’s Pension.
If you are unsure about your situation, ask us!